Returns & Refund Policy

At Prado Coffee, we roast and pack our coffee fresh to order. Because coffee is a perishable food product, we’re unable to accept returns on coffee beans.

That said, if there’s ever an issue with your order, we’ll sort it quickly.

Damaged, Incorrect or Defective Orders

If your coffee arrives damaged, incorrect, or not up to standard, please contact us within 7 days of delivery.

Email us at marketing@pradocoffee.com with:

• Your order number

• A brief description of the issue

• Clear photos of the product and packaging

Once reviewed, we will offer a replacement or refund where appropriate.

 

Quality Concerns

We stand behind our coffee. If you believe there is a quality issue with your beans, please get in touch within 14 days of delivery. We may ask for additional details about how the coffee was brewed so we can properly assess the issue.

Our goal is always to ensure you’re enjoying your coffee the way it was intended.

Refunds

Approved refunds will be processed to your original payment method within 5–10 business days.

Shipping fees are non-refundable unless the issue was due to our error.

 

Order Changes & Cancellations

Because we roast frequently and process orders quickly, changes or cancellations must be requested within 2 hours of placing your order. After that, we cannot guarantee adjustments.

Contact

If you need help, reach us at:

marketing@pradocoffee.com

Prado Coffee

1938 Commercial Dr

Vancouver, BC V5N 1J9

Canada